FAQ & Support

EveryWare's cloud services are "Infrastructure-as-a-Service" / IaaS cloud computing solutions made in Switzerland. From the individual cloud server to the private cloud as a dynamic, virtual data center to the dedicated cloud with dedicated host systems and S3-compatible object storage, the cloud services offer maximum flexibility and meet the highest security and compliance requirements.

A private cloud is a scalable, dedicated private cloud with a dynamic resource pool. Fixed reserved and dedicated compute, RAM and storage resources as well as extensive network and security components for the operation of multiple virtual servers through to the virtual data center.

Dedicated Cloud - highly available and redundant private cloud on dedicated, physical host and storage systems for customers from regulated industries with the highest requirements for privacy, stability and security. The Dedicated Cloud is highly customizable and expandable, geo-redundant disaster recovery and hybrid cloud scenarios are also possible.

Object Storage - the EveryWare Object Storage is an S3-compatible, scalable and reliable data storage for any type of data with a simple web interface. Object Storage is suitable for a wide range of applications: primary data storage of files, media and web content as well as media and data archives. Backup and disaster recovery scenarios can also be implemented.

The advantages of Infrastructure-as-a-Service (IaaS) are that load peaks can be easily balanced out (flexibility through rapid scalability), availability is increased, access is possible regardless of location and expensive investments in your own data center and hardware are no longer necessary. You can map your IT infrastructure with servers, storage, backup and network capacities in the cloud, while meeting the highest security requirements and reducing IT costs in a budgetable and transparent manner, as well as focusing on your core business thanks to agility.

All VMs are operated separately in isolated, private network zones. In addition, EveryWare Cloud Services offer comprehensive network functions through the simple implementation of firewalls and security policies. We only use enterprise-grade hardware and do not overbook the platform. With our experienced technicians, we offer you local support and assist you with cloud training and onboarding workshops if required. We also offer customized cloud solutions such as our dedicated cloud, with the option of integrating your own hardware into the cloud solution (hybrid cloud) and having it operated by us (managed services).

For developers, system administrators and DevOps, the EveryWare Cloud offers production environments as PaaS and SaaS applications or as applications in the areas of Big Data and Internet of Things (IoT). The EveryWare Cloud provides you with a reliable virtual IT infrastructure for the computing power you need - fast, secure and reliable with a data location in Switzerland. Example applications:

• Databases (MySQL, MariaDB, MS SQL, PostgreSQL, etc.)
• Web hostingDisaster recovery solutions
• Test and development environments
• Hosting of programs/apps such as CMS (WordPress, Drupal, TYPO3, Joomla, etc.)
• CRM (MS Dynamics, SugarCRM, Vtiger, etc.), own cloud storage (OwnCloud, Vtiger, etc.).), own cloud storage (OwnCloud), own mail, active directory, exchange, anti-spam or backup servers
• Web/social/mobile apps, multimedia applications, ad servers, or streaming servers
• Computing-intensive programs
• Financial services and e-commerce solutions (Magento, WooCommerce etc.).)
• Short-term projects (such as a simple web presence or temporary marketing microsite)
• Proof of conceptsSeasonal capacities (scaling web & application servers at short notice),
• Applications in the field of business intelligence, big data or Internet of Things (IoT).File server, FTP server, HA cluster, firewall, LAMP hosting, monitoring server, SharePoint, web proxy, VPS and much more.

EveryWare owns and operates two of its own data centers in the greater Zurich area with over 3,000m2 of space as well as its own multi-redundant network between the data centers and the Internet backbone. This means that the entire infrastructure is owned by EveryWare and operated by our experienced technicians, which guarantees us maximum independence and continuity.

EveryWare's data centers meet the Tier III (Tier 3) level of the Uptime Institute. EveryWare also successfully applies the FINMA requirements for bank outsourcing (RS 2008/7) and the International Standard on Assurance Engagement (ISAE 3000) with SOC2 reporting. Customers from sectors with high regulatory requirements, such as banks and insurance companies, rely on EveryWare.

EveryWare relies on enterprise-grade hardware from HPE, Intel and Cisco/Juniper.

As a cloud and IT service provider specializing in business customers, EveryWare offers services in the areas of Cloud & Hosting, Data Center, Network & Security and Managed IT or IT Outsourcing.

While security is often seen as an issue when storing data in the cloud, the use of cloud services is usually more secure and, above all, more cost-effective than self-managed data centers. Of course, this is only true if you choose a trustworthy provider such as EveryWare. At EveryWare, your data is hosted exclusively in Switzerland in our own high-availability data centers and is subject to the highest security standards. EveryWare's data centers meet the Tier III (Tier 3) level of the Uptime Institute. EveryWare also successfully applies the FINMA requirements for bank outsourcing (RS 2008/7) and the International Standard on Assurance Engagement (ISAE 3000) with SOC2 reporting. EveryWare has been focusing on high-quality IT services for business customers since 1995. All components in our data centers are redundant and with 70 qualified employees, we are one of the leading independent and owner-managed cloud and IT service providers in Switzerland.

EveryWare stands for forward-looking and secure cloud technologies. In all relevant areas for your cloud: infrastructure, network, server and storage technology. With the EveryWare cloud platform, you can rely on a flexible and redundant high-performance IT infrastructure platform. You have the choice of your private or dedicated cloud, whether corporate virtualization with VMware or open source with OpenStack.

For each product, you get access to a Cloud Management Console where you can make all configurations and settings and create and administer VMs. Click here to log in to the Cloud Management Console.

You receive root access for your virtual machines (VMs) and can therefore administer your servers independently. You can find more information in the Open Cloud manual. Further concepts and documentation can be found directly on the OpenStack website. You can access VMware help directly via the Management Console.

We offer templates for Ubuntu, CentOS Stream, AlmaLinux and Windows Server (billing according to SPLA directly via EveryWare). Further OS templates are constantly being added. You can create and use your own OS templates based on the operating systems we offer.

You have 100% access to the resources you have booked.

With the quota management function, you have full control over the use of your OpenStack Cloud resources. The principle is simple! With your client account, you receive a defined maximum number of OpenStack resources (e.g. number of projects, vCPU, RAM, number of VMs, number and size of storage volumes, etc.) depending on your order and contract. You can now distribute these resources to your OpenStack projects and thus have full control over which of your projects uses how many resources. If you need a higher limit for certain resource types, e.g. vCPU, you can request this directly in the Cloud Services Portal©. Further information can be found in the Cloud Services Portal - Client Management Manual.

Each cloud customer environment is operated securely in its own separate, isolated network zones (VLANs). Several independent networks/subnets (Isolated Network / VLAN) can be created independently.

Firewall and load balancing are already integrated as standard in the virtual routers / VPC from OpenStack or the NSX Firewall from VMWare and are included or charged on-demand. You can find the current prices and functions here.

The following functions are available to you with a Virtual Router (VR):

• Dedicated firewall
• DNS/DHCP
• Port forwarding
• SourceNAT
• StaticNAT
• UserData

The bandwidth of the Internet access depends on the selected flavor of a VM. These flavors combine firmly defined sizes and limits with regard to network bandwidth, storage throughput or IOPS number and type of vCPUs, size of the main memory and the instance block storage. 1 TB of outbound data transfer is included per account project. The inbound data transfer is included. Additional outbound data transfer is charged per GB and month in accordance with the current price list.

You can trigger volume snapshots manually directly in the Cloud Management Console. You can create a new VM from a snapshot.

Our cloud platform components are designed to be fully redundant. The storage is automatically distributed with high availability by a software-defined SAN and replicated in the event of a failure. All components such as the internet connection, data center, switching, internal networks, hosts and storage are designed to be redundant.

For even higher security requirements, VMs can also be geo-redundantly connected to different availability zones (two data center locations) in order to implement a high-availability solution across different data center locations.

With the Dedicated Cloud, solutions with your own dedicated hardware are possible. Please contact our sales team via the contact form for a customized solution.

All functions can be automated via an OpenStack client or executed in a command line. Further information can be found in the Open Cloud manual or in the OpenStack API documentation.

As of June 2023, most modules are on OpenStack Zed, although these are constantly being updated to newer versions such as Bobcat or Dalmatian.

The EveryWare Open Cloud offers comprehensive documentation in the form of help manuals with many practical instructions and "how to's". Further concepts and documentation can be found directly on the OpenStack website.

We bill used Cloud on-demand services monthly in arrears. Pre-committed instance types are billed in advance as agreed.

We will send you the invoice for the previous month at the beginning of each month. You can pay in CHF or EUR. All prices are exclusive of VAT unless otherwise stated.

In the Cloud Services Portal, you can see the resource limits available to you under Quota Management. Here you can also request an increase in the resource limits if required. You can find more information on this in the Open Cloud manual. If you need higher capacities, we will of course be happy to provide them, but a certain lead time may be required. Please contact our sales team via the contact form.

We offer various Service Level Agreements (SLA). You can find more information about the SLAs here.

Virtual machines (VMs) are only charged in the on-demand model if they are running. However, the volumes are always charged regardless of the power state.

The use of disk I/O is not charged additionally. Our Fair Usage Policy applies in the event of excessive use.

The minimum contract term and notice period for on-demand resources is 1 month in each case. For the pre-committed flavors, the minimum contract period is 1 - 3 years, depending on the contract. The latest contract conditions can be found in the Cloud Services GTC.

Unless otherwise agreed, the notice period is at least one month. Notice of termination may be given by either party and must be submitted in writing at the end of each month, observing the notice periods. The resources used will be charged until you have deleted them. We will delete your account 30 days after the end of the notice period, provided that you have deleted the resources you have used.

EveryWare is a Swiss company based in Zurich, has been operating successfully on the market since 1995 and is therefore subject to Swiss law and data protection.

Your data is hosted in two separate data centers in the greater Zurich area, which, like the rest of the infrastructure (e.g. our multi-redundant Internet backbone), are 100% owned by us. This means that we are not dependent on third parties and your data does not leave Switzerland.

You can find our privacy policy at: www.everyware.ch/datenschutz

You can find our terms and conditions for cloud services at: www.everyware.ch/cloud/agb